Model Context Protocol

Aide MCP Server for CX Operations

Connect Claude, Cursor, VS Code and other AI tools to Aide's support platform — topics, tickets, knowledge, tenant funnel, and the classifier simulator. Read-only by design.

Install View on GitHub
Works with your favorite AI tools

Get Started

Choose your platform and copy the config. Authenticate with your own Aide token — you see exactly the account you're authorized for.

🔐Your token, your account. Replace <your-token> with your own Aide token: log in at my.aide.app and copy the aide_token cookie value — paste it as-is (both cookie formats are accepted). The server stores no credentials — every request runs as you, and Aide's API decides what you can see. Tokens expire after ~6 days; re-copy when calls return auth_required. Every tool is read-only.

Use Cases

Real questions the 15 read-only tools can answer.

Coverage Audit
"Which intents have no automation or KB coverage?"
Cross-references topics against scenarios, knowledge docs, and real ticket fires.
Read a Ticket
"Show me the thread on ticket 449371311"
Full customer/agent exchange, classified intents with confidence, drafts.
Classifier Probe
"What would 'I was double charged' classify as?"
Dry-run the intent classifier on any message — never touches a real ticket.
Funnel Health
"What share of eligible tickets got classified in Q1?"
The full conversion funnel plus per-topic breakdown over any date range.
Knowledge Inventory
"Which KB doc gets used the most?"
Enumerate the RAG substrate Aide drafts answers from, with usage counts.
Automation Review
"Which active scenarios have never fired?"
Scenarios with execution counts — find the rules to fix or retire.